Reporting a problem

If something doesn’t work and this help doesn’t solve it, tell your Crash Hour provider. These details help to find the problem in minutes:

1. The reference. Error pages show Reference for support with a short code, e.g. k3f9x2ab. Copy it or take a photo of the screen.
2. When it happened, as exactly as you can, and which outlet.
3. What you did and what you expected, in one or two sentences.
4. Which device: the till tablet, a TV, your phone, the PC.

Note

Never send PINs, sign-in codes or the link from a sign-in email. Nobody needs them to help you.